Privacy Policy

Last updated: June 3, 2025

India Handicraft Export website is owned by India Handicraft Export, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by India Handicraft Export, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using India Handicraft Export website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the India Handicraft Export, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via navin@indiahandicraftexport.com.

International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we do so with appropriate safeguards in place. These may include Standard Contractual Clauses approved by the European Commission, or reliance on service providers located in countries deemed to have adequate data protection laws.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

If you believe that your personal data is being processed in a way that does not comply with GDPR, you have the right to lodge a complaint with your local data protection authority in the EU.

Your Rights (EU Residents)

If you are located in the EU or UK, you have the right to:

• Access your personal data

• Rectify incorrect or incomplete data

• Erase your data ("right to be forgotten")

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with your local Data Protection Authority

To exercise these rights, please contact us at: navin@indiahandicraftexport.com

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal Basis for Processing (GDPR Compliance)
We process your personal data based on the following legal grounds:
– Consent: when you subscribe to our newsletter, submit a form, or accept cookies.
– Contract: when we need your information to fulfill an order or provide a service you requested.
– Legitimate interests: to improve our website experience, understand customer interests, and grow our business — without overriding your data protection rights.
– Legal obligation: to comply with applicable laws and regulations.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, contact form data is stored for up to 12 months, and transactional data is retained for up to 7 years to comply with tax and accounting obligations.

Cookies and Analytics
We use cookies and similar technologies, such as Google Analytics, to understand how users interact with our website, improve performance, and personalize content. You can manage your cookie preferences via the banner on our site.

Links to Other Websites

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of such websites and encourage you to review their policies separately.

Legal Disclosure

We may disclose personal data if required to do so by law, or in the good-faith belief that such action is necessary to:

• Comply with legal obligations

• Protect and defend our rights or property

• Investigate fraud or misuse

• Ensure the safety of users or the public

Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Navin Budhwani
India Handicraft Exports
Mumbai, India
📧 navin@indiahandicraftexport.com